Customer Service
How can we help you today?
At LATTAFA, we are committed to making your perfume shopping experience smooth and worry-free. Whether you need help with an order, want to understand our shipping options across Malaysia, or have questions about returns and refunds, our customer service team is here to assist you. Browse the topics below to find the information you need, or contact us directly for personalised support.
Contact Us
Get in touch with our team for any questions or assistance.
Learn moreShipping Information
Delivery times, methods, and shipping zones across Malaysia.
Learn moreReturn Policy
Our 30-day return policy and how to initiate a return.
Learn moreRefund Policy
How refunds are processed and refund timelines.
Learn morePerfume Size Guide
Understanding bottle sizes, concentrations, and choosing the right perfume.
Learn moreFAQ
Answers to frequently asked questions about orders, products, and more.
Learn moreData Deletion
How to request deletion of your personal data under PDPA.
Learn more